Saifuddin Ahamed

• -Develope service strategy for the organisation, organizing, planning and implementing after sales service
• -Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• -Fulfill aftersales needs of customers in the assigned territory.
• -Maintain response time & downtime as per the SLA to the customers.
• -Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures
• -Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
• -Maintain personal service spares issued and inventory records to the highest specified.
• -Make returns of all fully completed service documentation, Customer Service Reports on daily basis
• -Ensure quality standards are maintained while servicing the equipment.
• -To support all colleagues as and when necessary aligning to objectives of organization growth.
• -Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.
• -Ensure highest Customer satisfaction level achievement resulting in to repeated sale

-Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
-Improved territory technical support with courtesy visits to customers, and supply sales leads for maintenance and engineering services.
-Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions.
-Increased team revenue by identifying opportunities that led to new hardware and support service sales.
-Repaired and maintained equipment with minimum parts costs while achieving low percentage of callbacks.
-Performed preventive maintenance on trained diagnostic laboratory analyzers equipment delivering outstanding service within assigned territory

-Working as in-charge for laboratory equipment maintenance.
-Perform the installation, PM, BM, calibration and end user training.

- Advise / monitor the facility management department for required spacing, air temperature & other facilities for staffs and the equipment.
-Do the pre installation process for the Medical Equipment including spacing, de-ionized water supply, chemical drainage, electricity, ect.
-Create RFQ's, technical comparison and vendor evaluation.
-Supporting for prepare yearly budget for maintenance and service.
-Technical advice on new projects and Capital procurement.
-Updating the inventory of all types of medical equipment installed.
• Maintaining technical documents on service, maintenance and calibration for CAP audit.
• Follow up the Preventive maintenance schedule and calibration schedule for medical equipment.
• To follow up with the vendors for any breakdown under annual maintenance contract equipments.

-Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.

-Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.

-Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.

-Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.