Salma Taha
Ras al-Khaimah
Summary
Dynamic professional, excelling in customer service and communication. Leveraged expertise in healthcare customer service and early years education services at Little Oxford Nursery, enhancing learning experiences and fostering engagement. Demonstrates exceptional ability to address concerns promptly, with a focus on impactful results and positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Gargash Hospital
05.2021 - 05.2022
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Supported team with customer service issues, voids and returns.
Preschool Teacher
Little Oxford Nursery
09.2016 - 04.2019
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Bachelor of Science - Psychology
SEGI University/ Troy University
Kota Damansara, Malaysia 04.2001 -
Skills
Excellent customer service
Call Center Customer Service
Attentive Customer Service
Healthcare Customer Service
Customer Service and Communication Skills
Special Education Services
Customer registry
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Early Childhood Care Level 2, Aim Middle East Dubai, UAE
Timeline
Customer Service
Gargash Hospital
05.2021 - 05.2022
Early Childhood Care Level 2, Aim Middle East Dubai, UAE
10-2018
Preschool Teacher
Little Oxford Nursery
09.2016 - 04.2019
Bachelor of Science - Psychology
SEGI University/ Troy University
04.2001 -