Sara Mohammed Alhassani
ALAIN
Summary
A knowledgeable and dedicated customer service professional with extensive experience and a persuasive style. Strong team player with a positive, outgoing attitude and proven skills in establishing rapport with clients. Motivation to maintain customer satisfaction and contribute to the success of the company. We specialize in quality, speed and process improvement. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Specialist
ABU DHABI ISLAMIC BANK (ADIB)
06.2022 - 07.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with clients to verify the visa card, sukuk finance and car loans.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Managed customer accounts, responding to inquiries and resolving customer service issues.
Field Researcher
Statistics Center Abu Dhabi
01.2023 - 08.2023
- Gathered and organized information for research purposes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Interpreted data analysis results to draw inferences and conclusions.
- Wrote research papers, reports, reviews, and summaries regarding the annual economic research for companies and institutions.
- Sorted data into well-organized formats and transformed into figures.
- Visiting companies and filling out forms.
Customer Service Associate
Department of Economic Development
11.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Economics - Business And Managerial Economics
United Arab Emirates University (UAEU)
ALAIN12.2018
High School Diploma -
AL JAHLI HIGH SCHOOL
ALAIN2013
Skills
- Calm and Professional Under Pressure
- Field Operations Support
- Understanding Customer Needs
- Call Volume and Quality Metrics
- Member Education
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Service Quality
Certification
- ILETS 5
- LEAN OF SIX SIGMA GREEN BELT (VMEdu.USA)
- MANAGEMENT AND RISK CONSULTANCY PROGRAMME ( ADGM ACADEMY).
- FIELD RESEARCHER LICENSE (STATISTICS CENTRE).
- CAREER IN AN HOUR INITIATIVE (MINISTRY OF HUMAN RESOURCE AND EMIRATISATION).
- HOW TO START A SUCCESSFUL INVESTMENT PROJECT WORKSHOP CERTIFICATION.
- VOLUNTEER CERTIFICATE ( ZAYED HIGHER ORGANIZATION).
- ORGANIZING WOMEN DAY AND NATIONAL DAY CELEBRATION CERTIFICATE ( DEPARTMENT OF ECONOMIC DEVELOPMENT).
- VOLUNTEER CERTIFICATE ( DEPARTMENT OF URBAN PLANNING AND MUNICPILITIES).
- CERTIFICATE FROM THE HIVE INSTITUTE (PARTICIPATE IN A PROJECT FEASIBILITY STUDY WORKSHOP)/
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Turkish
Beginner (A1)
Timeline
Field Researcher
Statistics Center Abu Dhabi
01.2023 - 08.2023
Support Specialist
ABU DHABI ISLAMIC BANK (ADIB)
06.2022 - 07.2023
Customer Service Associate
Department of Economic Development
11.2018 - 04.2019
Bachelor of Economics - Business And Managerial Economics
United Arab Emirates University (UAEU)
High School Diploma -
AL JAHLI HIGH SCHOOL
- ILETS 5
- LEAN OF SIX SIGMA GREEN BELT (VMEdu.USA)
- MANAGEMENT AND RISK CONSULTANCY PROGRAMME ( ADGM ACADEMY).
- FIELD RESEARCHER LICENSE (STATISTICS CENTRE).
- CAREER IN AN HOUR INITIATIVE (MINISTRY OF HUMAN RESOURCE AND EMIRATISATION).
- HOW TO START A SUCCESSFUL INVESTMENT PROJECT WORKSHOP CERTIFICATION.
- VOLUNTEER CERTIFICATE ( ZAYED HIGHER ORGANIZATION).
- ORGANIZING WOMEN DAY AND NATIONAL DAY CELEBRATION CERTIFICATE ( DEPARTMENT OF ECONOMIC DEVELOPMENT).
- VOLUNTEER CERTIFICATE ( DEPARTMENT OF URBAN PLANNING AND MUNICPILITIES).
- CERTIFICATE FROM THE HIVE INSTITUTE (PARTICIPATE IN A PROJECT FEASIBILITY STUDY WORKSHOP)/
Similar Profiles
ANAS MADMUJANAS MADMUJ
Business Service Officer at Abu Dhabi Islamic Bank (ADIB)Business Service Officer at Abu Dhabi Islamic Bank (ADIB)
Sherin GawishSherin Gawish
Team Leader - Personal Finance at Abu Dhabi Islamic bank (ADIB)Team Leader - Personal Finance at Abu Dhabi Islamic bank (ADIB)
Aala MohamedAala Mohamed
Customer Service Specialist at Abu Dhabi Islamic Bank (ADIB)Customer Service Specialist at Abu Dhabi Islamic Bank (ADIB)