SARAH NAIGA
Abu Dhabi,UAE
Summary
Offering strong leadership potential with a background in team coordination and project management. Knowledgeable about fostering teamwork, communication, and problem-solving in dynamic environments. Ready to use and develop leadership, organisational, and interpersonal skills in the Guest Service Agent role.
Overview
7
7
years of professional experience
Work history
Team leader
CAPITAL CATERING + SERVICES
ABU DHABI, UAE
2023.10 - Current
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Coached team members through new or difficult workflows.
- Delegated tasks to make the best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led a team to maintain high productivity and quality standards in service delivery.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Provided training and support to new hires, enhancing team efficiency and morale.
- Encouraged open communication, fostering a positive and collaborative work environment.
- Resolved customer complaints professionally, ensuring customer satisfaction was maintained.
- Conducted regular performance reviews, identifying areas for team improvement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Customer service representative
DIETLICIOUS LLC
Abu Dhabi, UAE
2021.06 - 2023.01
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Performed administrative duties contributing towards smooth store operations.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
Restaurant supervisor
DIETLICIOUS LLC
Abu Dhabi, UAE
2019.05 - 2021.05
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Managed inventory to avoid shortages and reduce waste.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Promoted positive dining experience with exceptional customer service skills.
- Ensured smooth operation by effectively managing all front of house staff.
- Trained new staff members, leading to improved service standards.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
Education
Bachelor of Arts - hosptality & tourism
MAKERERE UNIVERSITY
KAMPALA ‚UGANDA /2012 - /2016
Skills
- Guest relations strategy
- Event and meeting coordinating
- Knowledge of safety procedures
- Empathy towards guests
- Multilingual communication
- Strong empathy
- Report-writing
- Safety consciousness
- Complaint resolution
- Customer Service
Languages
English
Advanced
Arabic
Elementary
Timeline
Team leader
CAPITAL CATERING + SERVICES
2023.10 - Current
Customer service representative
DIETLICIOUS LLC
2021.06 - 2023.01
Restaurant supervisor
DIETLICIOUS LLC
2019.05 - 2021.05
Bachelor of Arts - hosptality & tourism
MAKERERE UNIVERSITY
/2012 - /2016