SHIRAJE JUNIOR NAMANDA
Dubai,UAE
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2026
2026
years of professional experience
4039
4039
years of post-secondary education
Work history
Supervisor
Galadari Ice Cream Company LLC
Dubai , UAE
06 2024 - Current
- Managed daily operations to increase productivity.
- Implemented company policies effectively, maintained high standards of service delivery.
- Fostered a positive work culture to boost employee morale.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Ensured smooth operations with regular maintenance checks.
- Logged daily activities and notable incidents during production shifts.
- Trained new hires and set up mentoring relationships to drive team performance.
Gym receptionist
POWER HOUSE FITNESS GYM
DOHA, QATAR
05 2020 - 02 2023
- Scheduled personal training sessions to maximise trainer productivity and satisfaction of members' fitness needs.
- Resolved member complaints with tact and diplomacy, restoring client confidence in the facility.
- Enhanced customer experience by providing comprehensive information about gym facilities and services.
- Facilitated gym tours to prospective members resulting in increased sign-ups.
- Maintained clean reception area, ensuring a positive first impression for visitors.
- Managed membership enquiries for improved client satisfaction.
- Provided excellent customer service, leading to high member retention rate.
- Assisted in the inventory of gym equipment to ensure availability for all users.
- Streamlined front desk operations with effective multitasking abilities.
- Maintained up-to-date records of new memberships and renewals, aiding in accurate record-keeping practices.
- Monitored gym floor activity whilst at reception, ensuring safety regulations were adhered to at all times.
- Engaged positively with guests promoting a friendly atmosphere within the facility.
- Greeted all visitors warmly on arrival setting a welcoming tone from the outset.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Checked-in members efficiently, contributing to streamlined gym operations.
Education
UGANDA ADVANCED CERTIFICATE OF EDUCATION - Biology Sciences
LUBIRI SECONDARY SCHOOL
kampala, Uganda 02/2016 - 12.2017
BACHELORS DEGREE IN BUSINESS ADMINISTRATION - Accounting And Finance
MAKERERE UNIVERSITY
Kampala, Uganda 06/2018 - 08.2020
Skills
- CRM Software proficiency
- Fitness Knowledge
- Product knowledge
- Critical-thinking
- Sales proficiency
- Multitasking and prioritisation
- Just In Time stock control
- Conflict resolution
- Professional appearance
- Active listening
- Strategic planning
- Customer and client relations
- Customer-service orientated
Personal Information
- Visa status: Employment Visa
- Date of birth: 1997-11-05
- Gender: Male
- Nationality: Ugandan
- Marital status: Single
REFERENCES
- HICHEM BEN MOHAMMED, Line Manager | Restaurant Manager, GALADARI ice cream Co. LTD, hsfirstavenue@galadaribrothers.com
- MARICHELLE VAGAS DANA, Area Manager | Line Manager, GALADARI Ice Cream Co. LTD, mdana@galadaribrothers.com
Languages
English
Fluent
Arabic
Beginner
Swahili
Advanced
Timeline
Supervisor
Galadari Ice Cream Company LLC
06 2024 - Current
Gym receptionist
POWER HOUSE FITNESS GYM
05 2020 - 02 2023
UGANDA ADVANCED CERTIFICATE OF EDUCATION - Biology Sciences
LUBIRI SECONDARY SCHOOL
02/2016 - 12.2017
BACHELORS DEGREE IN BUSINESS ADMINISTRATION - Accounting And Finance
MAKERERE UNIVERSITY
06/2018 - 08.2020
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