SOLOMON ESSILFIE
CONCIERGE/BELLMAN IN CHARGE
DUBAI
Summary
I process strong dynamics of multi-professionalism, proficiency and leadership. And able to provide exemplary customer/guest service while demonstrating solid communication, professionalism, interpersonal and problem-solving skills. Energetic and goal-oriented with an impressive performance record. To obtain a position where I can apply my skills and knowledge for successful completion of each job task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CONCIERGE/BELLMAN SHIFT IN CHARGE
Kempinski The Boulevard formerly (Address Boulevard Hotel)
DUBAI
2018.02 - Current
- Upon request of clients, I make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues
- Receiving and redirecting mail, phone calls, packages, etc
- Ensuring that guest spaces and lobby are clean and tidy at all times
- Anticipating guests needs in order to accommodate them and provide an exceptional guest experience
- Maintain inventory of supplies and order new stock as needed
- Greeting customers, welcome them to the hotel and escorting to their rooms when needed
- Answering questions and providing directions to guests on visiting tourist attractions in the city
- Explaining room functions and the ventilation, telephone, and lock systems
- Coordinating with the front office teams and attending to guest's request immediately
- Opening entrance gates and vehicle doors for guests when entering the resort and getting in and out of the vehicle
- Handling guest luggage and tagging them for storage as required
- Coordinating the services of housekeeping upon special requests
- Arranged for transportation or valet services for guests, by following hotel protocols.
Sales Representative
Andalosia Rabyaa General Trading Wholesalers
DUBAI
2017.04 - 2018.03
- Attending to customer needs, understanding their requirements so that maximum number of enquiries are handled quickly
- Greeting customers as they enter and assisting customers what they are looking for
- Achieve agreed upon sales targets and outcomes within schedule
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services Continuously improve through feedback.
Account Officer/Data Entry Clerk
Ghana National Health Insurance Authority, SEFWI BIA
2015.09 - 2017.04
- Data Entries/Issuing Receipt
- Card verification and monthly Bank Reconciliation statement
- Voucher setups for payments
- Preparing memorandum cash book
- Handle and writing cheques
- Preparing petty cash transactions .
Account Officer (Internship)
Ghana Volta River Authority
TAKORADI
2013.03 - 2015.04
- Preparing Bank Reconciliation Statement.
- Preparing memorandum cash book.
- Processing of vouchers for payment.
- Voucher setups for payments.
- Updating of excel plant petty cash and stores costing of fuel accounts report.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Education
Higher National Diploma - Accountancy
Takoradi Technical University
SEKONDI, GHANAWest African Examination Certificate: BUSINESS STUDIES - BUSINESS STUDIES
Adiembra Senior High School
SEKONDI, GHANASkills
- Excellent interpersonal, verbal and written communication skill
- Telephone etiquette
- Excellent team player
- Proficient in Microsoft Application word, excel & power point.
- Analytical and Critical Thinking
- Organization and Time Management
- Work Planning and Prioritization
- Team Leadership
- Mentoring and Coaching
- Plan of Action Implementation
Certification
- Certificate of Higher National Diploma in Accountancy.
- Certificate of Business Studies.
- Certificate of Ghana National Services.
- Training Programmed On The Application Of Microsoft Excel To The Preparation Of Financial Statements.
- Training On Spend Analysis (The Cutting-Edge Management Tool For Enterprises' Competitive Advantage )
- Training On Empowering Visionary Leaders Through Effective Mentoring And Motivation.
Additional Information
- Awarded For achieving the second highest number of positive reviews and successfully creating the highest guest satisfaction in the month of May 2022 aligned to address service culture.
- Awarded Certificate of appreciation: for contributing highest number of reviews in Booking.com and Trip advisor for the month of January and February 2022.
- Awarded For achieving the third highest number of positive reviews and successfully creating the highest guest satisfaction in the month of October 2021 aligned to Address Service Culture.
- Awarded for creating guest experience in August 2021 aligned to Address Service Culture and making the guest feel.
- Awarded For achieving the third highest number of positive reviews and successfully creating the highest guest satisfaction in the month of April and May 2021 aligned to Address Service Culture.
- Awarded For achieving the third highest number of positive reviews and successfully creating the highest guest satisfaction in the month of February 2021 aligned to Address Service Culture.
- Awarded For achieving the second highest number of positive reviews and successfully creating the highest guest satisfaction in the month of October 2020 aligned to Address Service Culture.
- Awarded for creating guest experience in August 2020 aligned to Address Service Culture and making the guest feel.
- Awarded Certificate of appreciation: for contributing highest number of reviews in Trip advisor for the month of February 2020.
- Awarded Certificate of appreciation: for contributing highest number of reviews in Review Pro for the month of February 2020.
- Awarded Certificate of appreciation: for contributing highest number of reviews in Booking.com for the month of February 2020.
- Awarded for achieving the highest number of positive online reviews in the month of January 2020.
- Awarded For achieving the second highest number of positive online reviews in the year of 2019.
- Awarded Certificate of appreciation: for being recognized by hotel valued guests in social media (booking.com, TripAdvisor and review pro) on several occasions for the month of September 2019.
- Awarded highest Best Comments from guest in trip advisor and review pro at Address Boulevard hotel in the month of November 2018 Awarded Best Support Designer of The Month in Address Boulevard hotel in October 2018 Awarded Support Designer of The Month Nominee in Address Boulevard hotel in October 2018
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
Timeline
CONCIERGE/BELLMAN SHIFT IN CHARGE
Kempinski The Boulevard formerly (Address Boulevard Hotel)
2018.02 - Current
Sales Representative
Andalosia Rabyaa General Trading Wholesalers
2017.04 - 2018.03
Account Officer/Data Entry Clerk
Ghana National Health Insurance Authority, SEFWI BIA
2015.09 - 2017.04
Account Officer (Internship)
Ghana Volta River Authority
2013.03 - 2015.04
Higher National Diploma - Accountancy
Takoradi Technical University
West African Examination Certificate: BUSINESS STUDIES - BUSINESS STUDIES
Adiembra Senior High School
- Certificate of Higher National Diploma in Accountancy.
- Certificate of Business Studies.
- Certificate of Ghana National Services.
- Training Programmed On The Application Of Microsoft Excel To The Preparation Of Financial Statements.
- Training On Spend Analysis (The Cutting-Edge Management Tool For Enterprises' Competitive Advantage )
- Training On Empowering Visionary Leaders Through Effective Mentoring And Motivation.
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