Steven Moonze
Bellman
Abu Dhabi
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Stewarding
aloft Abu Dhabi Marriott hotel
Abu Dhabi
09.2021 - Current
- Created new recipes, outlined steps and training staff on correct preparation.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Ensure kitchen is clean, well maintained and organized at all times.
- Ensure floors are dry and clean at all times.
- Operate pot-washing machinery and maintain hygienic working environment in accordance with hygiene regulations and company standards.
- Adhere to all sanitation guidelines
Carpenter
AVIC
Lusaka
11.2017 - 12.2022
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Placed building paper over subflooring to protect final flooring material from water damage.
- Monitored tool and equipment condition and arranged repairs.
- Completed installations of building structures, trim, flooring and cabinetry.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned and executed work with proper tools and materials to maximize productivity.
Bellman
Mika
Lusaka Zambia
12.2019 - 12.2020
- Opened doors and transported luggage for customers with care and efficiency.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Increased customer satisfaction by resolving issue
- Assisting guests with their luggage and acknowledging them by name.
- Delivering morning newspapers to each occupied guest room.
- Making deliveries to guest rooms as instructed.
- Storing and retrieving luggage and other objects for guess's.
Education
High School Diploma -
Nkokola Secoondary School
Zambia Skills
Team Building
Certification
Cross training front office bellman and concierge for three months at aloft Abu Dhabi Marriott hotel
Timeline
Cross training front office bellman and concierge for three months at aloft Abu Dhabi Marriott hotel
03-2022
Stewarding
aloft Abu Dhabi Marriott hotel
09.2021 - Current
Bellman
Mika
12.2019 - 12.2020
Carpenter
AVIC
11.2017 - 12.2022
High School Diploma -
Nkokola Secoondary School
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