Sudhanshu Ranjan
Dubai
Summary
With six years of experience in housekeeping, I am seeking a career oriented position with or professionally managed organization where my education and work experience is best utilized for dedicated corporate development a position where talent sense of responsibility, the output of work required along with personnel, and professional growth commensurate with achievements
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Sofitel Dubai Downtown
01.2023 - Current
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Housekeeping Supervisor
Sofitel Dubai Downtown
03.2021 - 12.2022
Desk Coordinator
Sofitel Dubai Downtown
10.2019 - 02.2021
room attendant
Sofitel Dubai Downtown
09.2018 - 09.2019
Industrial Trainee
Taj Hotel
12.2015 - 04.2016
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Monitored and tracked team performance to identify and target deficiencies.
- Completed my training in all the 4 major department Front office, Housekeeping, Food & Beverage, Kitchen.
Education
Bachelor of Science - Hotel & hospitality administration
IHM Bhopal
Bhopal, Madhya Pradesh06.2017
Skills
- Housekeeping procedures
- Recruitment and hiring
- Training and Development
- Task Delegation
- Employee evaluations
- Quality improvements
- Expense Tracking
- Budget Administration
- Payroll understanding
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Effective Communication
- Goal Setting
Languages
English
Hindi
References
Ruby Pande, Ruby.Pande@Fairmont.com, Director of rooms
Disclaimer
I, Sudhanshu Ranjan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Assistant Housekeeping Manager
Sofitel Dubai Downtown
01.2023 - Current
Housekeeping Supervisor
Sofitel Dubai Downtown
03.2021 - 12.2022
Desk Coordinator
Sofitel Dubai Downtown
10.2019 - 02.2021
room attendant
Sofitel Dubai Downtown
09.2018 - 09.2019
Industrial Trainee
Taj Hotel
12.2015 - 04.2016
Bachelor of Science - Hotel & hospitality administration
IHM Bhopal
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