Walaa AlSehnawi
Dubai
Summary
Results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Possesses exceptional interpersonal skills and a natural ability to build and maintain strong client relationships. Demonstrates a deep understanding of customer needs and utilizes effective sales strategies to deliver tailored solutions. Adept at identifying opportunities, negotiating contracts, and closing deals in highly competitive markets. Committed to delivering exceptional customer service and consistently achieving sales objectives.
Overview
12
12
years of professional experience
Work History
SalesWoman
Gulf Made Garments Trading LLC
Dubai, UAE
03.2023 - Current
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Facilitated cross-departmental collaboration to ensure successful product launches and coordinated sales efforts.
- Implemented creative upselling techniques, substantially increasing average transaction value per sale.
- Strengthened vendor relationships by maintaining open lines of communication and providing regular feedback on performance metrics.
SalesWoman & Receptionist
AL- Hallab Resturant and Sweets LLC
Dubai, UAE
01.2022 - 01.2023
- Assisted in developing pricing structures that were both competitive within the market and profitable for the organization.
- Maintained detailed records of all sales activities for accurate forecasting and strategic planning.
- Established strong rapport with customers, fostering long-term relationships and generating repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Saleswoman & Manager
Pearl Supermarket
Syria
01.2019 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Dama Rose Hotel
Syria
01.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Saleswoman
Barakat women's clothing store
Syria
01.2013 - 01.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Certificate Of Education Qualification - Teaching And Teaching Methods
The Ministry of Education (Syria)
Damascus, SYRIA05.2019
Industrial Vocational Education Certificate - Computer Technology Diploma
Damascus University
Damascus, SYRIA 05.2014
Skills
Lead prospecting
Problem solving strength
Client Service
Systems and software programs
Performance improvement
Product promotions
Interpersonal communication skills
Strategic planning
Sales expertise
Records management
Account servicing
Revenue Generation
Staff Training
Customer Relations
Network development
Retention strategies
Guest seating arrangements
Product and service sales
Till counting
Cash Handling
Stocking and replenishing
Point of sale operation
Personal Information
Nationality: Syrian
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
SalesWoman
Gulf Made Garments Trading LLC
03.2023 - Current
SalesWoman & Receptionist
AL- Hallab Resturant and Sweets LLC
01.2022 - 01.2023
Saleswoman & Manager
Pearl Supermarket
01.2019 - 01.2022
Customer Service Representative
Dama Rose Hotel
01.2016 - 01.2019
Saleswoman
Barakat women's clothing store
01.2013 - 01.2016
Certificate Of Education Qualification - Teaching And Teaching Methods
The Ministry of Education (Syria)
Industrial Vocational Education Certificate - Computer Technology Diploma
Damascus University