Youness Boulaabar
Dubai
Summary
Experienced professional in the automotive service industry with a proven ability to manage customer interactions, diagnose vehicle issues, and coordinate repairs. Strong focus on teamwork and achieving results, ensuring reliability and adaptability in dynamic environments. Exceptional communication skills, problem-solving abilities, and deep technical understanding of automotive systems. Known for fostering collaborative relationships and consistently driving customer satisfaction. Additionally, possess extensive sales experience, effectively promoting and selling automotive products and services to contribute to revenue growth and customer retention.
Overview
9
9
years of professional experience
Work History
Service Advisor
Al Batha Group Automotive
11.2023 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Advised customers on automotive maintenance and repair services
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed
- Developed relationships with customers by providing professional advice on maintenance and repair services
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process
Service Advisor
Al Yousuf Motors
01.2021 - 11.2023
- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Displays extensive knowledge about products and services
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Ensure Monthly over dues are not more than agreed target
- Develops product knowledge skills and remain aware of current stock
Sales Consultant
Ecco Brand
03.2018 - 01.2021
- Greeted and offered frontline help to walk-in customers with exceptional sales and service to cater their needs
- Managed the Daily operations, including planning the selling process training
- Managing stock and inventory control
- Being responsible for processing cash and card payments
- Customer service, product knowledge and follow through
- Work with other store associates to achieve a high 'Matinee Review' scores through excellent
Sales Associate
Group Haute Motors
06.2016 - 01.2018
- Help the customer to get what they need by giving them superior service
- Ensure all units are available and replenished regularly
- Ensure I know my target and work towards achieving it
- Resolve customer complaints via phone, mail, direct or social media
- Provides customer additional information and ensures customer and client satisfaction
- Assists customers effectively by solving customer disputes
Skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- CRM software proficiency
- Sales expertise
- Product knowledge
- Relationship building
- Networking
Languages
Arabic
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Service Advisor
Al Batha Group Automotive
11.2023 - Current
Service Advisor
Al Yousuf Motors
01.2021 - 11.2023
Sales Consultant
Ecco Brand
03.2018 - 01.2021
Sales Associate
Group Haute Motors
06.2016 - 01.2018
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