ZARISH EMAN
Dubai,United Arab Emirates
Summary
Diligent Document Controller with experience managing high-volume data and documentation throughout project lifecycles. Organized and proactive with technically-sound knowledge of contracting methodologies for responsive information processing.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Sales Executive
Derby Group ( Channel Partner Of Deem Finance )
Dubai, UAE
09.2025 - 12.2025
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified and pursued new business opportunities to expand client base and market reach.
- Delivered tailored presentations and product demonstrations to effectively communicate value propositions.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted market research to stay ahead of industry trends and competitive landscape.
- Negotiated contracts and pricing agreements to achieve mutually beneficial outcomes.
- Conducted in-depth market research to identify new business opportunities and trends within industry.
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
Document controller
Smart Union Commercial Brokers DSA Emirates NBD
Abu Dhabi
03.2024 - 07.2025
- Managed document control processes to ensure compliance with company standards.
- Coordinated the organisation and storage of critical project documentation for easy retrieval.
- Implemented systematic filing procedures to enhance document accessibility and tracking.
- Reviewed and updated existing documentation to maintain accuracy and relevance.
- Monitored document flow and maintained version control to prevent discrepancies.
- Trained team members on document management systems and best practices.
- Supported audits by providing required documentation and ensuring timely responses to inquiries.
Administrative Coordinator
TARBIYAH ISLAMIC SCHOOL
Lahore
07.2021 - 08.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts
- Meeting and greeting with parents and making them feel welcome
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
- Maintained office calendars to track important dates and deadlines
- Managed communication between staff, parents, and external stakeholders to foster collaboration.
Call Operator
HSNDS
Lahore
06.2020 - 05.2021
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customers retention and satisfactions
- Trained 4 new employees in customer service script recitation, conflict resolution and data entry practice
- Memorized all company products and service to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Managed high volumes of incoming calls ensuring excellent customer service standards were met.
Education
Bachelor of Science - Computer Science
Virtual University of Pakistan
LAHORE, PAKISTAN, Pakistan 08.2023 -
Associate of Science - Computer Science
Board of Intermediate & Secondary Education (BISE)
Lahore, PakistanAdvanced Excel -
NS Training (SMC-PRIVATE) Limited
Lahore, PakistanSkills
- Expert Knowledge for selling process
- Excellent communicator
- Strategic selling
- Presentation Skills
- Microsoft office
- Effective sales techniques
- Relationship building skills
- Customer retention
- Problem Solving
- Product knowledge
- Client relationship management
Certification
Microsoft Office Specialist (MOS) Certification
LANGUAGES
English
Urdu
PERSONAL INFORMATION
Timeline
Sales Executive
Derby Group ( Channel Partner Of Deem Finance )
09.2025 - 12.2025
Document controller
Smart Union Commercial Brokers DSA Emirates NBD
03.2024 - 07.2025
Bachelor of Science - Computer Science
Virtual University of Pakistan
08.2023 -
Administrative Coordinator
TARBIYAH ISLAMIC SCHOOL
07.2021 - 08.2023
Call Operator
HSNDS
06.2020 - 05.2021
Associate of Science - Computer Science
Board of Intermediate & Secondary Education (BISE)
Advanced Excel -
NS Training (SMC-PRIVATE) Limited