Santosh Subedi
Sharjah,UAE
Summary
Experienced and highly motivated hospitality professional with 4 years of experience at Marriott Hotels in Bellman, Concierge, Valet, and Chauffeur services. Skilled in providing exceptional service to VIP, corporate, and international guests while ensuring smooth and efficient arrivals, departures, transportation, and luggage handling. Strong knowledge of luxury hospitality standards, guest relations, and vehicle care. Recognized for professionalism, reliability, excellent communication, and a strong commitment to exceeding guest expectations.
Overview
3
3
Languages
4
4
years of professional experience
Work history
Guest Arrival Expert
Sheraton Sharjah Beach Resort And Spa
Sharjah, UAE
2022.11 - Current
- Welcomed guests warmly and provided professional, courteous assistance throughout their arrival and departure.
- Handled guest luggage, assisted with loading and unloading vehicles, and ensured safe delivery of belongings to guest rooms.
- Managed valet parking operations, safely receiving, parking, retrieving, and delivering guest vehicles promptly.
- Drove guests and hotel clients safely and professionally to airports, restaurants, business locations, and other destinations.
- Provided concierge support, assisting guests with directions, transportation arrangements, local information, and fulfilling general requests to enhance their experience.
- Maintained excellent knowledge of local roads, landmarks, hotels, restaurants, and key attractions to assist guests effectively.
- Coordinated with front office, housekeeping, security, and other departments to streamline guest service and ensure seamless operations.
- Responded promptly to guest requests and resolved service issues with a positive and professional attitude.
- Provided high-quality service to VIP guests while maintaining confidentiality, professionalism, and attention to detail.
- Conducted vehicle inspections and maintained cleanliness and basic readiness of assigned vehicles.
- Followed all hotel policies, traffic regulations, safety procedures, and vehicle-handling standards.
- Maintained a professional appearance and consistently delivered a welcoming and positive guest experience.
Education
SLC PAssed
Skills
- Customer Service
- Guest Relations
- Concierge Services
- Valet Parking
- Professional Driving
- VIP Guest Handling
- Luggage Handling
- Communication
- Teamwork
- Time Management
Languages
English
Intermediate
Hindi
Advanced
Nepali
Fluent
Timeline
Guest Arrival Expert
Sheraton Sharjah Beach Resort And Spa
2022.11 - Current
SLC PAssed