Feba Raju
Guest Relation Executive
Sharjah,UAE
Summary
Dedicated health service management professional with extensive experience in medical care work. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. Passionate in delivering safe, quality support to achieve first-class service user ratings.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Guest relations executive
Aster Clinic
Dubai , UAE
2022.01 - Current
- Encouraged mutual trust, respect and cooperation among team members of around 35 in clinics and with different branches of Aster clinics and hospitals
- Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to patients departure.
- Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
- Used customer satisfaction survey findings to address improvement areas.
- Handled customer complaints calmly and professionally to maintain clinics reputation.
- Ensured smooth and efficient running of shift, delivering huddle meet about new update and interacting with staffs.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
Floor manager
Sparsh Hospital
Somatane Phata, Pune , India
2020.02 - 2020.09
- Ensuring smooth work process of Radiology, Pathology, Emergency and OPD Department
- Updated staff on changes to internal policies and procedures for continued compliance and standardization.
- Managed and coordinated with different lab in regard with COVID-19 for swab test collection
- Supervised activities of workers and enforced safety regulations.
- Dealt with customer complaints and rectified product and service issues.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed staff rotas, planning workloads effectively and strategically.
Management trainee
Bhagwan Mahaveer Cancer Hospital & Research Centre
Jaipur, Rajasthan , Indian
2018.06 - 2019.11
- Gained skills, knowledge and experience working across various departments.
- Worked closely with mentors to enhance leadership and managerial skills.
- Assisted with day-to-day operations and completed assigned management tasks.
- Executed tasks across departments, gaining practical experience in diverse operational functions.
- Daily rounds to IPD Departments and interacting with patients.
- Feedback taken from discharged patients and forwarded to concerned department for improvement of process flow.
X-Ray technician
Poona Hospital & Research Centre
Shivajinagar, Pune , India
2014.08 - 2016.05
- Followed patient care and safety protocols to minimise radiation exposure in line with best practices.
- Consulted healthcare workers to conduct and interpret results of complex diagnostic procedures.
- Worked with professionalism and diplomacy, promoting patient dignity and wellbeing with total confidentiality.
- Contributed to smooth, high-volume patient flow, following established procedures to maintain seamless department functions.
- Explained procedures to calm and educate patients on imaging techniques.
- Conducted imaging procedures in various aspects of general radiography.
- Adjusted imaging or treatment equipment to achieve proper position and settings.
- Recorded imaging and procedure results in patient records.
- Positioned patients for specific imaging, using protective devices to support safety and comfort.
Education
Master of Business Administration - Hospital & Healthcare Management
Symbiosis Institute Of Health Science
Pune,India 2016.06 - 2018.03
Bachelor of Science - Medical Imaging
Symbiosis Institute of Health Sciences
Pune, India 2011.06 - 2014.04
Skills
- Customer Service
- Leadership
- Employee management
- Issue resolution
- Process Improvement
- Operations management
- Continuous improvement
- Coordination
- Keen to learn new things
Languages
English
Fluent
Hindi
Fluent
Malayalam
Upper intermediate
Marathi
Intermediate
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Guest relations executive
Aster Clinic
2022.01 - Current
Floor manager
Sparsh Hospital
2020.02 - 2020.09
Management trainee
Bhagwan Mahaveer Cancer Hospital & Research Centre
2018.06 - 2019.11
Master of Business Administration - Hospital & Healthcare Management
Symbiosis Institute Of Health Science
2016.06 - 2018.03
X-Ray technician
Poona Hospital & Research Centre
2014.08 - 2016.05
Bachelor of Science - Medical Imaging
Symbiosis Institute of Health Sciences
2011.06 - 2014.04
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