Genaline R Pascusal
Dubai,UAE
Summary
Objective
To find a position in a stable organization where my skills and permanent work experience can be maximized as well as opportunities for career, personal growth and chance to interact with people.
15 years of functional knowledge in the hospitality industry.
Hands on knowledge in training staff in hospitality service position
In depth knowledge of supervising staff to ensure cleanliness and tidiness of premises
Proficient in responding to guest quest and resolving problems efficiently.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Accommodation Supervisor
The Arts Club Dubai
Dubai, Dubai
07.2022 - Current
- Prepared and keep the apartment and room key organized in a safe manner report internet connection installation.
- Prepared allocation room for the arrival of a new joiner.
- Managed laundry services, resulting in fresh linen for new joiner.
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
- Kept track of room keys ensuring security within the premises was maintained at all times.
- Report all comments complaints and in a timely manner and assist them to give the right feedback.
- Make inventory of all items in accommodation
- To assist with exit of staff when leaving in accommodation.
- Negotiated contracts with suppliers leading to reduced costs.
Housekeeping Supervisor
Private Villa Palm Jumierah
Dubai, UAE
12.2017 - 06.2022
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Maintained high standards of hygiene for guest satisfaction.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Organised training sessions for new recruits which led to faster onboarding process.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Stored and disposed of cleaning products and chemicals safely.
- Scheduled staff timetables to meet business demand.
- Budgeted for cleaning staff and resource requirements.
Room Attendant Team Leader
Ibis Hotel Novotel World Trade Centre Dubai
Dubai, UAE
09.2009 - 04.2013
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Assisted with laundry operations to maintain fresh linen supply.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Provided detailed room service for the comfort of guests.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
Senior Room Attendant (pre- Opening Team)
The Monarch Hotel Dubai
Dubai, Dubhai
05.2006 - 06.2009
- Maintained cleanliness in all areas for an improved guest experience.
- Worked closely with maintenance department to handle repairs swiftly, minimising guest inconvenience.
- Prepared rooms for special events meticulously, creating a perfect ambience.
- Provided excellent customer service to ensure positive guest feedback.
- Resolved complaints swiftly for maximum client satisfaction.
- Ensured guest satisfaction by providing high-quality room services.
- Adhered strictly to hotel policies and procedures during all tasks undertaken, promoting consistency in service delivery.
- Trained new staff members, improving overall team performance.
- Assessed rooms conditions after check-outs-facilitating swift turnaround times.
- Managed inventory supplies to avoid shortages.
- Reported maintenance issues for prompt resolution.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Secured guest rooms after performing housekeeping services.
- Stocked trollies to maintain stable cleaning supplies.
- Completed smooth housekeeping with exceptional planning and quality assurance.
Education
Diploma - Computer Secretarial
Datamex Institute of Computer Technology Philippines
Philippines03.1995
Diploma - Fashion Designer
Ace Gen Advance Training Center
Sharjah 06.2024 - 03.2025
Skills
- Guest services focus
- Discretion and confidentiality
- Time management efficiency
- Adaptability to various shifts
- Multi-Tasking capabilities
- Bed making proficiency
- Basic computer literacy
- Room preparation procedures
- Empathy and understanding
- Professional integrity
- Knowledge of hotel policies
- Hospitality etiquette
- Room preparation
- Health and Safety
- Fashion Designer
Timeline
Diploma - Fashion Designer
Ace Gen Advance Training Center
06.2024 - 03.2025
Accommodation Supervisor
The Arts Club Dubai
07.2022 - Current
Housekeeping Supervisor
Private Villa Palm Jumierah
12.2017 - 06.2022
Room Attendant Team Leader
Ibis Hotel Novotel World Trade Centre Dubai
09.2009 - 04.2013
Senior Room Attendant (pre- Opening Team)
The Monarch Hotel Dubai
05.2006 - 06.2009
Diploma - Computer Secretarial
Datamex Institute of Computer Technology Philippines