Massimiliano Pontini
Dubai
Summary
Hardworking Head Waiter with 5 years of exclusive establishment serving experience. Expert in training employees in fine dining with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Motivated with experience serving customers in busy, fine dining restaurants. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
5
5
years of professional experience
Work History
Head Waiter
The Arts Club Dubai
10.2022 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Chef De Rang
The Arts Club Dubai
08.2021 - 10.2022
Chef De Rang
The Waterside Inn
01.2020 - 07.2021
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Ensured adherence to safety regulations by monitoring employee performance and addressing potential hazards promptly.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Commis De Salle
The Waterside Inn
03.2019 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
ITC Piero Della Francesca
Milan, Italy07.2018
Skills
- High-Volume Dining
- Dining Area Maintenance
- Upselling Techniques
- Service Prioritization
- Quality Control
- Sales Techniques
- Guest Service
- Guest Relations
- Team Supervision
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Head Waiter
The Arts Club Dubai
10.2022 - Current
Chef De Rang
The Arts Club Dubai
08.2021 - 10.2022
Chef De Rang
The Waterside Inn
01.2020 - 07.2021
Commis De Salle
The Waterside Inn
03.2019 - 12.2019
High School Diploma -
ITC Piero Della Francesca
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