ISMAIL IBRAHIM
Sharjah,SH
Summary
Dynamic Customer Care Executive with a proven track record at Injazat Group, enhancing customer satisfaction through effective problem-solving and personalized service. Skilled in call center operations and well-versed in Ministry-related processes, I excel in teamwork and decision-making, consistently delivering exceptional results in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Customer Care Executive
Injazat Group
11.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
Training and Supervisor
Documents for Government Transactions
06.2020 - 12.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Executive
AL WATAEQ SERVICES LLC
01.2015 - 05.2018
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Clearing the Documents for Tas'heel, Immigration (GDRAF & ICP) MEDICAL , & Emirates ID
Public Relations Assistant
Binsulayem Group
01.2013 - 02.2015
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
Customer Service Executive
Estemarat Services
07.2010 - 12.2012
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Typist
MODERN TYPING CENTER
06.2007 - 07.2010
- Typed official correspondence and reports from handwritten notes and other information sources.
- Enhanced document formatting for better readability and presentation.
- Created and modified corporate documents and forms.
- Prepared documents for MOHRE, GDRFA, MEDICAL forms
Education
Bachelor of Arts - ARABIC
CALICUT UNIVERSITY
KERALA, INDIA09-2004
PRELIMINARY DEGREE - Arabic
CALICUT UNIVERSITY
KERALA INDIA03-2001
No Degree -
PUBLIC BOARD OF EXAMINATION
KERALA INDIA03-1999
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Data entry
- Documentation and reporting
- Excellent problem-solving skills
- Customer service
- Computer skills
- Decision-making
- Teamwork
- well known about MINISTRY RELATED WORKS (TAS'HEEL, GDRFA & ICP, MEDICAL FORMS, EMIRATES ID)
Languages
English
Upper intermediate (B2)
Arabic
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Customer Care Executive
Injazat Group
11.2023 - Current
Training and Supervisor
Documents for Government Transactions
06.2020 - 12.2020
Customer Service Executive
AL WATAEQ SERVICES LLC
01.2015 - 05.2018
Public Relations Assistant
Binsulayem Group
01.2013 - 02.2015
Customer Service Executive
Estemarat Services
07.2010 - 12.2012
Typist
MODERN TYPING CENTER
06.2007 - 07.2010
Bachelor of Arts - ARABIC
CALICUT UNIVERSITY
PRELIMINARY DEGREE - Arabic
CALICUT UNIVERSITY
No Degree -
PUBLIC BOARD OF EXAMINATION
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