"Opera PMS"
Lokesh Nepal
Conference And Events
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of hotel operations specially in Front Office and Conference & Events.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Cluster Events Billing Specialist
InterContinental Hotels Group Dubai Festival City
Dubai
02.2022 - Current
- Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies.
- Prepare, review, and issue bills, invoices, and account statements according to company procedures.
- Assist hotel group guests to ensure a successful event by being the billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
- Reconciled group events accounts for credit cards and commissions to related client as contracted.
- Leveraged finance knowledge to strengthen controls and improve transparency of group billings.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
Front Office Executive
KATHMANDU THAMEL
Kathmandu
05.2019 - 05.2021
- Oversaw front office operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Monitored front office staffing hours and scheduled weekly employee shifts.
- Welcomed guests and focused on providing positive lodging experience.
- Completed employee appraisals to conduct annual reviews.
- Worked with housekeeping team to resolve issues or questions.
- Provided resources for training new employees and ongoing training for current staff.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Supervised front office staff consisting of 15 employees.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Attended staff meetings and brought issues to attention of upper management.
Rooms Controller
JW MARRIOTT MARQUIS DUBAI 1608
Dubai
03.2018 - 03.2019
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Calculated and prepared rooms reports to determine sources of business revenue using various computer systems.
- Monitor credit limits daily, inform Duty Manager when exceeding limitations
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Front Desk Agent
JW MARRIOTT MARQUIS DUBAI
Dubai
09.2016 - 03.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding hotels facilities.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Front Desk Agent
Roda Boutique Villas
Dubai
03.2015 - 08.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
Management Trainee
InterContinental Sanya Resort
Sanya, Hainan
12.2013 - 12.2014
- Used Opera PMS to enter and maintain up-to-date information for each hotel room and guests.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
Front Desk Agent
Royal SingiHotel Lal Durbar
Kathmandu
09.2011 - 08.2013
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
International School of Tourism & Hotel Management
Kathmandu, Nepal 09.2009 - 03.2011
Bachelor Degree in Hotel Management - Hotel Management, Food Service Management
International School of Tourism & Hotel Management
Kathmandu,Nepal 09.2011 - 01.2014
Skills
Conference and Events Management
Customer service specialist
Billing systems and software
Front office operations
Hotel reservations
Software
Delphi EMS
Salesforce Application
Microsoft Word, Excel, PowerPoint
Timeline
Cluster Events Billing Specialist
InterContinental Hotels Group Dubai Festival City
02.2022 - Current
Front Office Executive
KATHMANDU THAMEL
05.2019 - 05.2021
Rooms Controller
JW MARRIOTT MARQUIS DUBAI 1608
03.2018 - 03.2019
Front Desk Agent
JW MARRIOTT MARQUIS DUBAI
09.2016 - 03.2018
Front Desk Agent
Roda Boutique Villas
03.2015 - 08.2016
Management Trainee
InterContinental Sanya Resort
12.2013 - 12.2014
Bachelor Degree in Hotel Management - Hotel Management, Food Service Management
International School of Tourism & Hotel Management
09.2011 - 01.2014
Front Desk Agent
Royal SingiHotel Lal Durbar
09.2011 - 08.2013
High School Diploma -
International School of Tourism & Hotel Management
09.2009 - 03.2011