Mikhail Razgon
Dubai,UAE
Summary
Results-driven professional with expertise in leadership, strategic planning, and multinational collaboration. Proven background in eCommerce, cross-border operations, and international logistics. Demonstrated success in optimizing warehousing and aviation ground handling operations. Committed to driving growth and operational excellence in dynamic market environments.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Gateway Country manager UAE
Naqel LLC, Dubai
Dubai
2022.01 - 2026.06
- Duties. Built and led a strong multinational team focused on operational excellence and continuous improvement.
- Managed customs operations, bonded fulfillment deployment from scratch, international network and linehauls and ground handling at country level.
- Led development of the Dubai Customs Blockchain project in partnership with Dubai Customs, Free Zone authority.
- Developed and implemented comprehensive business continuity solutions under tight deadlines to safeguard operations during the Iran crisis.
- Maintained strong and effective interaction with customs and other government authorities, including senior and executive-level stakeholders, ensuring successful resolution of company-related matters.
- Led Dangerous Goods related processes and operations, ensuring compliance, safety, and operational efficiency.
- Implemented cost optimization and savings initiatives, resulting in improved operational efficiency and cost reduction.
- Built and maintained effective partnerships with suppliers and service providers to secure high service quality and cost-effective solutions.
- Prepared FRDs and developed IT infrastructure requirements in line with industry best practices.
- Led recruitment, team management, and talent development initiatives.
- Set operational goals and KPIs, monitored performance, and ensured achievement of business objectives.
Head of International E-commerce
Major Customs LLC (part of transport and logistics holding Major)
2020.08 - 2021.12
- Duties. Developed cross-border e-commerce business operations from the ground up using a “no own assets” business model.
- Designed and implemented business development and operational strategies to support sustainable growth.
- Prepared FRDs and developed IT infrastructure requirements in line with industry best practices.
- Identified, negotiated, and established partnerships to build a complete end-to-end supply chain solution for e-commerce shipment delivery.
- Managed internal and external agreements with partners, suppliers, and service providers to ensure efficient and cost-effective operations.
Russia customs operations manager
JSC Freight Link (Pony Express)
2014.06 - 2020.03
- Duties. Successfully deployed cross-border e-commerce operations from the ground up, generating millions of rubles in additional company revenue.
- Developed and managed Customs Clearance & Brokerage (C&B) operations, ensuring full compliance with customs and regulatory requirements.
- Built an efficient team from scratch, including recruitment, onboarding, and staff development initiatives.
- Established operational goals and KPIs, monitored performance, and ensured achievement of business targets.
Customs operations director
LLC YurFinConsult (Tablogix TM)
2013.07 - 2014.06
- Duties. Set up and developed cross-border e-commerce projects, including contract management, negotiations with online retailers, customs clearance, final-mile delivery, and returns management.
- Established and developed general customs clearance operations and related business processes.
- Prepared and managed P&L reporting and financial performance analysis.
Deputy General Director – Operations Director
LLC Airport Moscow
Moscow
2010.01 - 2013.07
- Duties. Managed ramp and airside terminal operations, ensuring safe and efficient handling processes.
- Set strategic objectives and optimized tactical goals related to the operational side of the business.
- Implemented and maintained quality management standards and operational procedures.
- Built and maintained strong partnerships with airlines, freight forwarders, carriers, and government authorities.
- Managed a workforce of more than 600 employees across multiple operational functions.
- Oversaw operational processes, including warehousing and airside (ramp) handling activities.
- Managed maintenance of fixed assets, including operational equipment, facilities, and buildings.
- Prepared and controlled operational budgets.
- Resolved complex operational issues and ensured continuity of business operations.
Last position Terminal Manager
DHL International/Customs operations department
1996.10 - 2009.12
- Duties: Managed the Customs Clearance & Brokerage (C&B) department with a workforce of more than 200 employees.
- Established and monitored KPIs to drive operational efficiency and staff performance.
- Managed operational processes and quality control across warehousing, customs clearance, and airside (ramp) handling activities.
- Held full budget responsibility, including workforce planning, recruitment, and personnel evaluation.
- Managed customer relationships and ensured high levels of service quality and customer satisfaction.
- Developed and implemented customized logistics solutions tailored to customer requirements.
- Managed suppliers and service providers, including landlords, terminals, handlers, and carriers, covering negotiations, pricing strategy, and quality control.
Education
Bachelor of Science - Engineering
Moscow Institute of Steel And Alloys/Technical University
Moscow 1991.01 - 1996.01
Skills
- Leadership
- Strategic planning
- International networking
- Accountability and responsibility
- Profit and loss oversight
- Multinational collaboration
- Budget control competence
- PC – advanced user: Microsoft Office, E-mail, Internet
- Effective time management
Certification
- July 2010 “Ramp operations including DG” Lufthansa Training Centre.
- June 2010 “Quality management, ISO” Moody Int’l. ISO auditor qualification.
- April 2010 “ISAGO training” IATA training Center
- May-June 2005 “Training for Specialists in customs clearance” State Customs Academy
- 8-10 of June, 2004 “Customs Procedures”, Regional training centre of the World Customs Organization (WTO)
- October 2003 “Logistics & Supply Chain”, MSB
- 2000-2001 “Logistics”, Moscow Transport Institute.
- Various internal and external trainings developing management skills.
- Driving license
FOREIGN LANGUAGES
Russian – native
Proficient (C2)
English – fluent (written, spoken)
Fluent
References
Upon request
Hobbies and activities
Fishing, traveling, sports
Personal
- Excellent knowledge of legislation, regulations, and best practices related to cross-border e-commerce and express delivery industries across multiple countries.
- Strong leadership and decision-making skills with the ability to take ownership and responsibility for business results.
- Excellent communication and stakeholder management skills.
- Customer-oriented mindset with strong focus on service quality and client satisfaction.
- Committed to continuous personal development and professional growth.
- Strong team player with proactive approach and high level of initiative.
- Excellent time management and organizational skills.
- Strong analytical thinking and problem-solving abilities.
Affiliations
- Fishing, dogs and sports
Timeline
Gateway Country manager UAE
Naqel LLC, Dubai
2022.01 - 2026.06
Head of International E-commerce
Major Customs LLC (part of transport and logistics holding Major)
2020.08 - 2021.12
Russia customs operations manager
JSC Freight Link (Pony Express)
2014.06 - 2020.03
Customs operations director
LLC YurFinConsult (Tablogix TM)
2013.07 - 2014.06
Deputy General Director – Operations Director
LLC Airport Moscow
2010.01 - 2013.07
Last position Terminal Manager
DHL International/Customs operations department
1996.10 - 2009.12
Bachelor of Science - Engineering
Moscow Institute of Steel And Alloys/Technical University
1991.01 - 1996.01