Mina Samir
Dubai,United Arab Emirates
Summary
Experienced in Management and Sales with 13 years of total experience in developing and implementing marketing strategies, driving business growth, and achieving sales targets. Proven ability to optimize operations and enhance customer satisfaction while effectively managing complaints.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
General manager
Auto Assist Car Rental & Limousine
Dubai, UAE
01.2021 - Current
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 21 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organizational compliance with applicable legislation and regulations.
- Monitored operations to assess and highlight results.
- Develop plans for expanding into new markets and increasing the customer base.
- Establish strong relationships with vehicle suppliers and service partners to ensure reliable operations and customer satisfaction.
Operations manager
Auto Assist Car Rental & Limousine
Dubai
02.2017 - 01.2021
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organized and oversaw all aspects of car rental operations, including vehicle procurement, maintenance, rental transactions, and returns.
- Led and managed a diverse team, focusing on recruitment, training, and performance evaluation.
- Developed and implemented marketing strategies to increase revenue and attract new customers through advertising, promotions, and digital marketing.
- Ensured the delivery of high-quality customer service and efficiently addressed customer complaints.
- Monitored company performance and provided regular reports to senior management on financial outcomes, operational metrics, and future initiatives.
- Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
Sales advisor
Auto Assist Car Rental & Limousine
Dubai
12.2013 - 02.2017
- Provided comprehensive instructions on RTA rules and guidelines, ensuring compliance with regulatory requirements.
- Delivered exceptional customer service by addressing queries and resolving complaints effectively.
- Provided customers with price information and handled financial transactions.
- Oversaw the entire process of booking vehicles and opening accounts for new customers while managing customer data in the database.
- Established rapport with new and existing clients to enhance client retention.
- Demonstrated product features and functions to engage and attract potential customers.
- Built strong relationships by promptly addressing customer issues and resolving complaints.
- Identified and assessed customer needs to achieve high satisfaction levels, ensuring a positive customer experience.
Customer Service Representative
Etisalat
Egypt
12.2011 - 09.2013
- Complaint Resolution: Adhered to company policies while effectively resolving customer complaints to ensure satisfaction
- Effective Communication: Demonstrated professional, confident, and effective communication skills in interactions with customers and colleagues
- Inquiry Handling: Responded to inquiries promptly and clarified information to meet customer needs and expectations
- Offer Guidance: Provided knowledgeable advice and guidance to customers regarding new offers and promotions
- Database Management: Maintained accuracy and efficiency in updating and managing the call center database.
Education
Bachelor of Laws - LLB - Law
Assiut University
Asyut, Egypt 09.2008 - 11.2011
Crisis Management - Management
University of Modern Sciences
Dubai, UAE 04.2020 - 06.2020
Time Management - Management
University of Modern Sciences
Dubai, UAE 04.2020 - 07.2020
Skills
- Business administration
- Research and Development
- Strategic planning
- Revenue growth
- Operations oversight
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Team building
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Languages
ARABIC
Proficient (C2)
ENGLISH
Proficient (C2)
German
Elementary
Custom
Employment
Personal Information
- Date of birth: 05/19/90
- Nationality: Egyptian
Timeline
General manager
Auto Assist Car Rental & Limousine
01.2021 - Current
Crisis Management - Management
University of Modern Sciences
04.2020 - 06.2020
Time Management - Management
University of Modern Sciences
04.2020 - 07.2020
Operations manager
Auto Assist Car Rental & Limousine
02.2017 - 01.2021
Sales advisor
Auto Assist Car Rental & Limousine
12.2013 - 02.2017
Customer Service Representative
Etisalat
12.2011 - 09.2013
Bachelor of Laws - LLB - Law
Assiut University
09.2008 - 11.2011
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