Mohammed Ismail
Dubai
Summary
Over 10 years of success in Customer Service/ Fleet Management A Customer Service professional with four years of experience, with excellent Customer service skills, believes in maintaining honesty and commitment towards both the employer and the society. Highly motivated successful in optimizing business and team potentials, achieving goals, and delivering the highest standards in very difficult trading conditions. Objective Seeking responsible assignments where the job demands challenging efforts & endless aggressive touch of innovative talents & where professional skill will be prime motive towards the success of personal & organization goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Emirates Driving Institute, EDI, Belhasa International
2015.12 - 2018.03
- Handle the entire branch operations; Branch includes instructors and instructress
- Generate business for the branch and company
- Hardcore sales experience involving face to face customer interaction
- Formulating and implementing aggressive sales and marketing strategies and maintaining a good team spirit for achieving superior sales performance
- Manage the partner relation at branch level and day-to-day service requirement
- Achieved sales target for the branches monthly
- Servicing the existing customer base and expanding it handling renewals and customer needs
- Providing information to superiors by way of reports and through unit meets
- Tracking and monitoring competitor’s activity.
Fleet Supervisor
Abu Dhabi National Hotels, ADNH
2012.04 - 2014.12
- Lead a team of 40 drivers and helpers resulting in a 100% improvement in fleet efficiency
- Implemented a comprehensive maintenance program, reducing vehicle downtime and extending the lifespan of fleet assets
- Achieved a good reduction in fuel cost through the implementation of fuel- efficient driving practices and route optimization
- Ensured 100% compliance with all regulatory requirements, resulting in no penalties or violations during regulatory audits.
Heavy Truck Driver
DULSCO
2008.03 - 2011.10
- Operating and driving heavy trucks to transport goods from one location to another
- Follow traffic laws, safety regulations, and company policies while driving
- Plan and follow the most efficient routes for timely deliveries
- Use Navigation tools and maps to determine the best paths
- Conduct pre trip and post trip inspections to identify and address any mechanical issues
- Keep accurate records of driving hours, mileage, and deliveries
- Complete necessary paperwork, such as logbooks and delivery receipts Maintain communication with dispatchers’ other drivers and transportation personals
- Report any incident, accidents or delays promptly
- Response to emergency situations appropriately, such as accidents or breakdown
- Follow established procedures for reporting incidents and seeking assistance.
Education
HSC -
FSC Jinnah College, Science) Armour Academy
PeshawerSSC -
Armour Academy
PeshawerSkills
- Additional Qualification
- Diploma in
- MS OFFICE & Internet (Microsoft Office Outlook, Internet Explorer, MS Excel, MS
- Word, MS Access, Power Point), Basic knowledge of Computer Hardware.
- The details furnished above are true to the best of knowledge and further
- References can be provided on request.
- Complaint Resolution
- Scheduling
- Report Generation
- Call Management
- Stock Management
- Money Handling Abilities
- Call Center Operations
- Sales Expertise
- Problem Resolution
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Customer Service Representative
Emirates Driving Institute, EDI, Belhasa International
2015.12 - 2018.03
Fleet Supervisor
Abu Dhabi National Hotels, ADNH
2012.04 - 2014.12
Heavy Truck Driver
DULSCO
2008.03 - 2011.10
HSC -
FSC Jinnah College, Science) Armour Academy
SSC -
Armour Academy
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