Noah Ssekadde
Dubai
Summary
Adept at enhancing guest experiences, demonstrated through a successful tenure at Dubai Marina Beach Resort & Spa, where I excelled in customer service and cleanliness. Skilled in multitasking and maintaining a professional appearance, I significantly contributed to improving customer satisfaction and operational efficiency. My ability to manage high-pressure situations and strong focus on service excellence sets me apart.
Overview
6
6
years of professional experience
Work History
Food Waiter
Dubai Marina Beach Resort & Spa
04.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Tour Guide
Expo City
08.2021 - 04.2022
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Host
Five Jumeira Village Hotel
04.2019 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Bar Waiter
Kempinski Hotel
04.2018 - 04.2019
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
Education
High School Diploma -
Mpoma Royal College
Kampala, Uganda11.2017
Skills
Strong multitasking
Customer service focus
Cleanliness
Professional Appearance
Cash Handling
Food presentation
Communication
Active listening
Problem solving
Decision-Making
Languages
English
Bilingual or Proficient (C2)
Timeline
Food Waiter
Dubai Marina Beach Resort & Spa
04.2022 - Current
Tour Guide
Expo City
08.2021 - 04.2022
Host
Five Jumeira Village Hotel
04.2019 - 08.2021
Bar Waiter
Kempinski Hotel
04.2018 - 04.2019
High School Diploma -
Mpoma Royal College
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