Omar Elgamal
Abu Dhabi,U.A.E
Summary
Experienced Catering Manager able to handle both customer-service and administrative tasks with professional and efficient attitude. Specializing in outstanding knowledge of budgeting and detailed cost analysis. Successful at outstanding leadership and top-of-the-line personalized service. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Catering Manager
Royal Catering Services
Abu Dhabi, UAE
09.2023 - Current
- Developed and executed catering strategies to meet client needs.
- Facilitated the delivery and set-up of prepared food in a timely and food safe manner.
- Reports any unsafe condition, unsafe act, accidents to the manager on duty.
- Prepared daily food check list for Buffet and Parcels.
- Prepared Monthly reports food services and hospitality services.
- Prepared accrual reports and submit it to the accounts department.
- Followed the customer's instructions as soon as possible to reach the desired goal and work to improve the service as long as the order requires it.
- Maintained outstanding hygiene levels for optimized. customer safety and continued regulatory compliance.
- Responded to questions, complaints and concerns from guests during events.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Created team building initiatives to encourage upselling and meet revenue targets.
Catering Supervisor
Eltizam Asset Management : Inspire Integrated Services
Abu Dhabi, U.A.E
06.2021 - 08.2023
- Developed and executed catering strategies to meet client needs.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Reports any unsafe condition, unsafe act, accidents to the manager on duty.
- Prepared Monthly reports food services and hospitality services.
- Prepared accrual reports and submit it to the accounts department.
- Followed the customer's instructions as soon as possible to reach the desired goal and work to improve the service as long as the order requires it.
Buildings Surveyor
ASCORP Holdings PSC
Abu Dhabi, U.A.E
04.2018 - 05.2021
- Used computer software to create detailed maps.
- Surveyed and measured land surfaces to create useful and accurate descriptions.
- Performed surveying calculations to guarantee accuracy of data and formulate insights.
- Worked with clients and stakeholders to understand project requirements and specifications.
- Implementation of - 230 villas (Seih Shuaib area, Dubai) B+G+1.
- Implementation of - 4 buildings (Dubai Academic City) (student housing).
- Implementation of - hotel accommodation (Dubai Academic city) B+G+5.
General Surveyor
Safar Trading and Contracting Co. Ltd.
K.S.A, Saudi Arabia
01.2014 - 03.2018
- Used computer software to create detailed maps.
- Surveyed and measured land surfaces to create useful and accurate descriptions.
- Performed surveying calculations to guarantee accuracy of data and formulate insights.
- Worked with clients and stakeholders to understand project requirements and specifications.
- Implementation of special projects in the Holy City.
- Maintenance of Refining the paths of valleys in Makkah Al-Mukarramah and making retaining wall to block rainwater contract - 54.
- Opening a waterway in Makkah Al-Mukarramah and from what is an Implementation of cellular roads at Umm Al-Qura University.
- Implementation of a box culvert in the Al Rajhi plan in the Aziziya district, Mecca.
- Open channel for the drainage of water in Mangat Al-Awali contract 55 (subcontractor).
Education
Bachelor of Arts - Geography
Tanta University
09.2008 - 06.2012
Skills
- Catering
- Supervision
- Customer Service
- Certified Catering Associate
- Food waste minimization
- Food Hygiene trained
- Food safety and hygiene
- Performance evaluations
- Safe food handling
- Staff supervision
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Certification
Level 4 International Award in Managing Food Safety for Catering.
Level 3 International Award in First Aid Emergency.
Level 2 Fire Safety for Fire Warden.
References
References available upon request.
Timeline
Catering Manager
Royal Catering Services
09.2023 - Current
Catering Supervisor
Eltizam Asset Management : Inspire Integrated Services
06.2021 - 08.2023
Buildings Surveyor
ASCORP Holdings PSC
04.2018 - 05.2021
General Surveyor
Safar Trading and Contracting Co. Ltd.
01.2014 - 03.2018
Bachelor of Arts - Geography
Tanta University
09.2008 - 06.2012
Level 4 International Award in Managing Food Safety for Catering.
Level 3 International Award in First Aid Emergency.
Level 2 Fire Safety for Fire Warden.
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