Sushma Anthony
Ras Al Khor, Dubai
Summary
A confident and approachable individual who has the commitment and enthusiasm needed to succeed in a role as a Manager. I can develop a housekeeping team to deliver a high level of service. I have the experience of looking after a hotel that has over 200 bedrooms, including 12 suites and has a fully equipped Gym with pool. As a true professional, I will always be a 'hands on' part of the Housekeeping Team. Right now I am looking for my next step in what to date has been a very successful career and wants to join a renowned hotel.
Overview
13
13
years of professional experience
Work History
Assistant Manager Housekeeping
HYATT PLACE HOTELS DUBAI
02.2022 - Current
- Pivotal in handling sellable rooms and the public area including Restaurant, Lobby, Gardens and back of the House
- Ensured adherence to organizational standards of Rooms quality, hygiene preparation and presentation
- Involved in receiving and checking of the Mini Bar & Collateral products
- Facilitated training of the Co-workers
- Involved in maintenance in coordination with engineering
- Key role in coordinating with front office for VIP arrivals & any other special requests of the expected
- Urged prompt and accurate service all Housekeeping Staff
Housekeeping Supervisor
HYATT PLACE HOTELS DUBAI
02.2019 - 01.2022
- Possess experience of handling Carpet Shampooing, Polishing
- Responsible to handle the OPERA in coordination with the Engineering & Front office Department
- Handing Birchstreet to ordering guest room supplies and other supplies for operation
- Motivated employee to provide superior customer service to guests
- End of the month collect all the invoices submit to finance department and making a cost sheet, contractor invoices, making a Budgeting, and check the PNL
Housekeeping Host
HYATT PLACE HOTELS DUBAI
10.2015 - 01.2019
- Attending briefing & get assigned section of the floor by housekeeper
- Ensured stock rooms and carts were maintained with sufficient supplies
- Assisted Housekeeper with guest supply ordering, inventory, and monthly linen inventory for the floor
- Provided training to new employees on brand standards & Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel
- Communicated effectively with all hotel departments for all guest and operations
Housekeeping Host
HYATT PLACE HAMPI
08.2012 - 11.2014
- Attending briefing & get assigned section of the floor by housekeeper.
- Ensured stock rooms and carts were maintained with sufficient supplies.
- Assisted Housekeeper with guest supply ordering, inventory, and monthly linen inventory for the floor.
- Provided training to new employees on brand standards & communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.
- Communicated effectively with all hotel departments for all guest and operations.
Education
Institute of Hotel & Restaurant Education
India01.2008
High School Diploma -
Goa Board of Secondary Education
Goa, India06-2006
Skills
- Cleaning room
- Mopping floors
- Customer service
- Room service
- Guest relations
- Staff management
- Proficient in MS-Office tools
- Internet Skills
- Expertise in Opera
- Trustworthy
- Thorough
- Presentable
- Articulate
Personal Information
- Date of Birth: 10/25/89
- Gender: Female
- Nationality: Indian
- Religion: Christian
Languages
English
Hindi
Tamil
Accomplishments
- Certificate awarded for being a part of the pre-opening team 'HYATT PLACE HAMPI'.
- Certificate awarded for 'BEST EMPLOYEE OF THE MONTH' HYATT PLACE - ALRIGGA - (DUBAI).
Timeline
Assistant Manager Housekeeping
HYATT PLACE HOTELS DUBAI
02.2022 - Current
Housekeeping Supervisor
HYATT PLACE HOTELS DUBAI
02.2019 - 01.2022
Housekeeping Host
HYATT PLACE HOTELS DUBAI
10.2015 - 01.2019
Housekeeping Host
HYATT PLACE HAMPI
08.2012 - 11.2014
Institute of Hotel & Restaurant Education
High School Diploma -
Goa Board of Secondary Education
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