SYED AL IMRAN
Sr.IT ENGINEER
Dubai,United Arab Emirates
Summary
Skilled IT Engineer with 15+ years of experience in Technical Support & Operations Proven expertise in managing cross-functional teams, optimizing service delivery, and driving operational efficiency in fast-paced environments. Adept at troubleshooting complex IT issues, enhancing team performance, and delivering high-quality technical support. Recognized for excellent communication skills, building strong relationships with both team members and customers, and fostering collaboration to achieve business objectives. Seeking a leadership role that offers opportunities for continuous learning and professional growth.
Overview
19
19
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
IT Engineer
Drydocks World Dubai FZCO (A DP World Company)
Dubai, UAE
05.2007 - Current
- Managed team to deliver exceptional services beyond contract requirements
- Designed innovative software solutions for enhanced productivity
- Led specialized IT projects in technical infrastructure support
- Established effective ITSM frameworks supporting robust Service Desk operations
- Managed third-party suppliers for service delivery during technical support projects
- Managed vendor relationships and hardware/software purchases
- Addressed technical queries promptly, guaranteeing user satisfaction and confidence in IT services provided.
- Conducted routine system checks to ensure operational efficiency.
- Managed IT support for technical infrastructure with expertise in PDQ, Smart Deploy and SCCM
- Managed Active Directory Services, Group Policy Objects and Management Console
- Engineered effective SCCM distribution for diverse products across Windows platforms
- Specialized in configuring and troubleshooting HTC, Samsung, and iPhone devices for corporate clients
- Managed setup of new workstations and servers per specifications
- Managed migration project for upgrading desktops to Windows 11 with ongoing system support
- Led Microsoft Office 365 migration project as IT Engineer
- Led user migration to new infrastructure design
- Specialized in CAD/CAM applications support
- Created efficient procedures for managing desktops and supporting IT systems
- Optimised network operations by implementing new hardware and software in multiple business divisions
- Enhanced system performance with regular maintenance and Updates.
- Coordinated with vendors during procurement of IT hardware and software, ensuring best value for money spent
IT support Engineer
LARSEN & TOUBRO INFOTECH LTD
Bangalore, India
09.2005 - 03.2007
- Provided efficient customer service through installation, configuration, and maintenance of hardware and software systems.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Managed operational tasks for client-server applications at enterprise level
- Maintained high client satisfaction with prompt technical support response times.
- Improved system stability for smoother operations by regularly updating company software.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as result of such attacks.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Responded to emergency situations promptly minimising disruption to business operations.
Education
Diploma - Electronics and Communication Engineering
Government Polytechnic
1997.08 - 2001.01
Skills
- Customer-Facing technical support
- Effective communicator
- ITIL understanding
- Technical troubleshooting
- Software installation
- Hardware configuration
- System diagnostics
- Operating systems expertise
- Cloud services navigation
- Email setup and support
- Remote technical support
Certification
- Advance Diploma in Hardware (A+) & Networking (N+) -CompTIA (IIHT)
- MCP : Microsoft Certificate Professional : ID - 3847377)
- MCSA : Microsoft Certified Solutions Associate : ID - MS0618474938
- ITIL v4 : Information Technology Infrastructure Library
Accomplishments
- Implemented SmartDeploy for efficient single image management of Windows OS and software
- Successfully managed & Led transition from AutoCAD to BricsCAD following positive POC results reducing cost by over 30%
- Managed upgrade of 300 CAD workstations and installed standardized engineering software's
- Managed smooth implementation of Microsoft Office 365
- Implemented LAN-connected Time and Attendance System with ERP user data synchronization
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Team Building / Company RetreatsTimeline
IT Engineer
Drydocks World Dubai FZCO (A DP World Company)
05.2007 - Current
IT support Engineer
LARSEN & TOUBRO INFOTECH LTD
09.2005 - 03.2007
Diploma - Electronics and Communication Engineering
Government Polytechnic
1997.08 - 2001.01
- Advance Diploma in Hardware (A+) & Networking (N+) -CompTIA (IIHT)
- MCP : Microsoft Certificate Professional : ID - 3847377)
- MCSA : Microsoft Certified Solutions Associate : ID - MS0618474938
- ITIL v4 : Information Technology Infrastructure Library
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