Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Talented Barista adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Hi, I’m
Zhomart Kassymkhanov
Barista/Bartender
Dubai
Summary
Overview
5
years of professional experience
11
years of post-secondary education
3
Languages
Work History
Jumeirah International LLCDubai
Bartender
10.2022 - Current
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Traveler's CoffeeAlmaty
Head Barista
03.2022 - 08.2022
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Participated in budgeting and forecasting activities to make informed decisions.
- Monitored customer feedback to improve barista performance and customer service.
TabysAlmaty
Assistant Director of Sales
09.2021 - 02.2022
Job overview
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed team of sales representatives, providing guidance, coaching and support.
MOOZ CoffeeAlmaty
Manager
02.2021 - 08.2021
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Improving the quality of guest service
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducting trainings for employees on preparing drinks
- Conducting trainings on working with the cashier and guests
- Staff scheduling
- Checking the quality of service, dress code and drinks
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
MOOZ CoffeeAlmaty
Barista
10.2020 - 02.2021
Job overview
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated staff by sharing knowledge and expertise of coffees, teas and cold drinks
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
Brother's BurgerAlmaty
Manager
12.2019 - 07.2020
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitored product and service qualities
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
Various cafes and restaurantsAlmaty
Waiter
06.2018 - 11.2019
Job overview
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Education
School Gymnasium №176Saduakasuly 47
High School Diploma
03.2009 - 05.2017
University Overview
Almaty State Business CollegeShevchenko St 95
GED
09.2017 - 06.2020
University Overview
Skills
Staff Management
Strategic planning
Schedule optimization
Improvement initiatives
Coaching and mentoring
Operations management
Verbal and written communication
Responsibility
Punctuality
Stress tolerance
Always ready for new knowledge
Menu memorization
Beverage preparation
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved monthly plan through adding new products that customers needed.
- Reduced unnecessary costs for the company by 30%
Additional Information
Additional Information
Very optimistic and serious for given tasks. Can communicate with any person and love making good relationships
Timeline
Bartender
Jumeirah International LLC
10.2022 - Current
Head Barista
Traveler's Coffee
03.2022 - 08.2022
Assistant Director of Sales
Tabys
09.2021 - 02.2022
Manager
MOOZ Coffee
02.2021 - 08.2021
Barista
MOOZ Coffee
10.2020 - 02.2021
Manager
Brother's Burger
12.2019 - 07.2020
Waiter
Various cafes and restaurants
06.2018 - 11.2019
Almaty State Business College
GED
09.2017 - 06.2020
School Gymnasium №176
High School Diploma
03.2009 - 05.2017