Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Talented Barista adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Hi, I’m
Zhomart Kassymkhanov
Barista/Bartender
Dubai
Summary
Overview
5
years of professional experience
11
years of post-secondary education
3
Languages
Work History
Jumeirah International LLC, Dubai
Bartender
10.2022 - Current
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Traveler's Coffee, Almaty
Head Barista
03.2022 - 08.2022
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Participated in budgeting and forecasting activities to make informed decisions.
- Monitored customer feedback to improve barista performance and customer service.
Tabys, Almaty
Assistant Director of Sales
09.2021 - 02.2022
Job overview
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed team of sales representatives, providing guidance, coaching and support.
MOOZ Coffee, Almaty
Manager
02.2021 - 08.2021
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Improving the quality of guest service
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducting trainings for employees on preparing drinks
- Conducting trainings on working with the cashier and guests
- Staff scheduling
- Checking the quality of service, dress code and drinks
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
MOOZ Coffee, Almaty
Barista
10.2020 - 02.2021
Job overview
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated staff by sharing knowledge and expertise of coffees, teas and cold drinks
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
Brother's Burger, Almaty
Manager
12.2019 - 07.2020
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitored product and service qualities
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
Various cafes and restaurants, Almaty
Waiter
06.2018 - 11.2019
Job overview
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Education
School Gymnasium №176 Saduakasuly 47
High School Diploma
03.2009 - 05.2017
University Overview
Almaty State Business College Shevchenko St 95
GED
09.2017 - 06.2020
University Overview
Skills
Staff Management
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved monthly plan through adding new products that customers needed.
- Reduced unnecessary costs for the company by 30%
Additional Information
Additional Information
Very optimistic and serious for given tasks. Can communicate with any person and love making good relationships
Timeline
Bartender
Jumeirah International LLC
10.2022 - Current
Head Barista
Traveler's Coffee
03.2022 - 08.2022
Assistant Director of Sales
Tabys
09.2021 - 02.2022
Manager
MOOZ Coffee
02.2021 - 08.2021
Barista
MOOZ Coffee
10.2020 - 02.2021
Manager
Brother's Burger
12.2019 - 07.2020
Waiter
Various cafes and restaurants
06.2018 - 11.2019
Almaty State Business College
GED
09.2017 - 06.2020
School Gymnasium №176
High School Diploma
03.2009 - 05.2017
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