Farah Shaikh
Hotel Contracting Manager
Dubai
Summary
Result Oriented & Revenue Driven Hotel Contracting Supervisor with over 7+ years of experience in Hotel Contracting and Sales of hands-on experience implementing sales and marketing strategies to increase hotel sales revenue and maximize profits. Adept at developing productive relationships with suppliers, hotels and business owners, Ready to offer Contracting and Sales expertise in a dynamic new position.
Overview
12
12
years of professional experience
Work History
Head of Contracting & Product Development
Arabian Oryx Travel & Tourism L.L.C
Dubai
2019.09 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Interpreted contract terms and coordinated with individual sales department to resolve rate discrepancies and other relevant issues to motivate them for direct result in increase of overall room night production and sales.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- FIT, Groups, Series and Charter agreement negotiations with hotels based on sales and end clients demand for India-Subcontinent, EU, Latin American, Israel & Africa, UK, Russia
- Managed, supervised, audited Data entry team for AORYXB2B.com
- Assisting Tech department with constant upgradation and development for all hotel related platforms.
- Develop and implement schedule for competition analysis to ensure faster speed to market.
- Oversee guests service team, Review strategy , results and fine tune next call to actions, provide negotiation and compensation support
- Set policies and procedures to allow reservations to leverage contracting strength and supplier contracts to clear bookings , loss files and special request
Business Development Manager
Al Wasl Yachts and Boat Rental L.L.C, Dubai, Travel and Tourism
2015.11 - 2018.10
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Represented company and promoted products at conferences and industry events.
- Worked with existing customers to increase purchases of products and services.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Collaborated with sales and marketing departments to support project rollout.
Sales Manager
Sales Manager (Nov 2010 to Nov 2015) Al Wasl Yachts and Boat Rental L.L.C, Dubai & Asia Pacific Trav
Dubai
2010.11 - 2015.11
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed the day to day operations right from the login stage to issuance including complete documentation, verification, underwriting, auditing.
Reservations Sales Specialist
Cox and Kings Tours Dubai L.L.C
Dubai
2009.11 - 2010.09
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided customers with information about availability and pricing.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
- Making and servicing bookings through the Company's in-house Reservation System to match the customer's needs via phone call, walk-in and emails.
- Deliver a consistent and high level of customer service and achieve service levels and conversions to meet sales targets.
Reservations Agent
Vision of Arabia Tourism (L.L.C)
Dubai
2008.08 - 2009.01
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Education
Bachelor of Commerce -
University of Gujarat (UGHS), Gujarat University
Higher Secondary - undefined
Higher secondary
IATA (International Air Transport Association - undefined
Cabin Crew Training - undefined
IITC, FRANK FINN INSTITUTE OF AIRHOSTESS
Familiar - Amadeus, Galileo Computer Reservation
Skills
Product and Market Trend Analysis
undefinedTimeline
Head of Contracting & Product Development
Arabian Oryx Travel & Tourism L.L.C
2019.09 - Current
Business Development Manager
Al Wasl Yachts and Boat Rental L.L.C, Dubai, Travel and Tourism
2015.11 - 2018.10
Sales Manager
Sales Manager (Nov 2010 to Nov 2015) Al Wasl Yachts and Boat Rental L.L.C, Dubai & Asia Pacific Trav
2010.11 - 2015.11
Reservations Sales Specialist
Cox and Kings Tours Dubai L.L.C
2009.11 - 2010.09
Reservations Agent
Vision of Arabia Tourism (L.L.C)
2008.08 - 2009.01
Bachelor of Commerce -
University of Gujarat (UGHS), Gujarat University
Higher Secondary - undefined
Higher secondary
IATA (International Air Transport Association - undefined
Cabin Crew Training - undefined
IITC, FRANK FINN INSTITUTE OF AIRHOSTESS
Familiar - Amadeus, Galileo Computer Reservation
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