IBETH COLLANTES
Dubai
Summary
Hospitality and Tourism Professional with over 5 years of experience in customer service, trained in tourism planning and operating system management. Recognized by Forbes for delivering 5-star service, skilled at problem-solving and with strong leadership abilities. I have a clear focus on customer satisfaction, creating and delivering luxury experiences for guests and companies.
Overview
5
5
years of professional experience
Work History
Concierge
One&Only One Za'abeel
11.2023 - Current
- Providing personalized service to exceed guest expectations
- Taking care of arranging exclusive dining reservations, transportation services, securing tickets to events, organizing bespoke tours, offering insider tips, and anticipating guest needs with attention to detail and proactivity
Guest Relations (Supervisor)
Sofitel Bogota Victoria Regia
06.2023 - 11.2023
- Take care of guest experience ensuring satisfaction throughout
- This involves greeting VIP guests, resolving complaints, and maintaining brand standards
- Conduct follow-ups to identify areas for improvement as head of quality and coordinate amenities for special occasions, enhancing each guest's stay
Concierge
W Bogota
05.2022 - 06.2023
- Various administrative, secretarial, and reception duties while arranging transportation, excursions, tours, and special services based on guest preferences
- Actively developed a network of contacts and service providers within the community to enhance the guest experience
Education
Diplomat - Training Leaders in Tourism
Universidad Minuto De Dios
Colombia 12.2018
Hotel And Tourism Management - Hotel Management
Corporación Unificada Nacional De Educación Superior CUN
Bogota, Colombia 12.2017
Skills
- Customer service
- Communication
- Teamwork
- Critical thinking
- Adaptability
Effective problem solving
Accomplishments
Star Staff Certificate awarded by Forbes Travel Guide, with a rating of 94.4% in their evaluation.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
References
Francis Owor,
Assistant Chief Concierge - Member of Les Clefs d'Or UAE
+971 554489293, Professional Reference
Timeline
Concierge
One&Only One Za'abeel
11.2023 - Current
Guest Relations (Supervisor)
Sofitel Bogota Victoria Regia
06.2023 - 11.2023
Concierge
W Bogota
05.2022 - 06.2023
Diplomat - Training Leaders in Tourism
Universidad Minuto De Dios
Hotel And Tourism Management - Hotel Management
Corporación Unificada Nacional De Educación Superior CUN
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